Privacy Policy — House Clearance York

1. Introduction

House Clearance York (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and share information when you visit our website or submit an enquiry.

2. Who we are

We operate as a lead generation website connecting customers with trusted local house clearance providers. Our website address is: https://houseclearance-York.co.uk

3. Information we collect

We may collect and process the following information:

• Contact details: Name, phone number, email address.
• Property details: Location, type of clearance required.
• Usage data: Pages visited, time on site, device type (via analytics, only after consent).

4. How we use your information

• Respond to enquiries: To contact you and provide quotations.
• Lead sharing: To pass your details to a trusted third-party service provider who can fulfil your request.
• Analytics: To analyse website usage (only after cookie consent is granted).
• Security: To maintain site security and performance.

We do not use your data for advertising or marketing campaigns.

5. Sharing your information

We share your enquiry details only with:

• Third-party service providers who carry out house clearance work.
• Analytics providers (Google Analytics 4) – anonymised usage data only, after consent.

All third-party partners are required to handle your data in compliance with UK GDPR.

6. Legal basis for processing

• Legitimate interest: To respond to your enquiry and connect you with a provider.
• Consent: For analytics tracking via cookies.

7. Data retention

We retain enquiry data for up to 12 months to ensure service continuity and quality assurance. Analytics data is retained according to Google’s standard GA4 retention settings.

8. Your rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for analytics tracking.
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For any requests, contact us at: info@houseclearance-York.co.uk.

9. Security

We use secure HTTPS connections and industry-standard data protection measures to safeguard your information.

10. Updates

This policy may be updated periodically. The latest version will always be available on our website.